How can we help?

LetzPhotos is a premium stock-photography and Digital Asset Management platform focused exclusively on Luxembourg. It helps organisations discover, license, organise and download professionally produced images of the country, its institutions, business districts, culture, landscapes and people.

The platform is designed for companies, public institutions, media, publishers, tourism organisations, investment funds, agencies, designers and other professionals who need authentic, high-quality imagery of Luxembourg.

The catalogue is built around the work of Sabino Parente and may later include carefully selected contributors. Every image is reviewed for technical quality, relevance, metadata accuracy and licensing suitability before publication.

A specialised catalogue provides deeper local coverage, more precise metadata and more relevant search results than a general stock library. It also makes it easier to find specific districts, institutions, events, landmarks and business environments.

Images are selected for visual quality, authenticity, usefulness, legal clarity and relevance to professional communication. Near-duplicates, technically weak files and images with unclear rights are excluded.

The platform is designed for English and French, with the possibility of adding German and other languages. The exact language options depend on the active site configuration.

Strictly necessary technologies support security, consent choices, accounts, carts and checkout. Optional preference, analytics and marketing technologies are used only according to your consent choices.

Retention depends on the purpose. Enquiries may be kept for a limited follow-up period, while order, invoice, licence and rights-management records may be retained for contractual, copyright, accounting, tax and legal obligations.

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection and may withdraw consent. You may also complain to the competent data-protection authority.

Use the Privacy Policy, Cookie Policy and Terms & Conditions links in the website footer. These documents should be reviewed and completed with the final operator and provider details before launch.

Depending on your interaction, the platform may process account, contact, company, billing, order, licence, download, correspondence, device, security and consent information.

Select “Cookie settings” in the website footer. You can accept, reject or customise optional categories and may withdraw consent at any time.

Retention depends on the purpose. Enquiries may be kept for a limited follow-up period, while order, invoice, licence and rights-management records may be retained for contractual, copyright, accounting, tax and legal obligations.

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection and may withdraw consent. You may also complain to the competent data-protection authority.

Use the Privacy Policy, Cookie Policy and Terms & Conditions links in the website footer. These documents should be reviewed and completed with the final operator and provider details before launch.

Use a current version of Chrome, Safari, Firefox or Edge with JavaScript and cookies enabled for the best experience. Older browsers may not support all search, account or checkout functions.

Watermarks protect unlicensed images while allowing customers to assess composition and suitability. A watermark-free file is supplied only after licensing or authorised Enterprise access.

The recommended production architecture stores high-resolution originals in private object storage and delivers them through temporary signed URLs. The exact protection depends on the installed DAM and storage modules.

Include your account email, order number, image ID, browser, device and a clear description or screenshot of the issue. Never send passwords or full payment-card details.

Use a current version of Chrome, Safari, Firefox or Edge with JavaScript and cookies enabled for the best experience. Older browsers may not support all search, account or checkout functions.

Watermarks protect unlicensed images while allowing customers to assess composition and suitability. A watermark-free file is supplied only after licensing or authorised Enterprise access.

API access is part of the future roadmap for integrations with mobile apps, Adobe products, Figma and other systems. Availability will depend on the installed platform version and Enterprise agreement.

Use the main search field and enter a location, subject, landmark, institution, event, season or visual concept. You can then refine results using the available filters and collections.

Yes. Images may be indexed by country, region, municipality, district, neighbourhood, landmark and GPS coordinates. This allows precise searches such as Kirchberg, Grund, Belval or Luxembourg City.

Collections are curated groups of images built around a location, theme, event, sector or visual story. They are useful when you want to browse a coherent selection rather than search image by image.

Related images are selected using shared metadata such as location, event, season, author or theme. Nearby images use geographic information to surface photographs made close to the image you are viewing.

The image may use different keywords, may not yet be published or may be restricted. Try broader terms, a nearby location or contact us with a visual brief so that we can search the archive or propose a custom shoot.

Purchasing an image grants a licence to use it under the selected terms. Copyright remains with the photographer or rights holder unless a separate written assignment expressly states otherwise.

Commercial use promotes a company, product, service, campaign or brand. Editorial use informs, reports, educates or comments on matters of public interest. Editorial-only images must not be used in advertising, endorsements, merchandising or promotional campaigns.

The standard catalogue may offer Digital & Screen, Print & Publishing, Products & Merchandise, and Broadcast & Global Campaign licences. The exact scope, territory, term and audience limits are shown before checkout.

An Editorial licence generally covers use in news, documentary, educational or journalistic contexts, subject to the stated limits. It does not permit commercial endorsement or promotional advertising.

Yes, when the selected licence includes digital or social-media use. Paid advertising, sponsored posts, boosted campaigns and high-reach brand campaigns may require a broader commercial licence.

Yes, under a licence that includes digital use. The licensed entity must be the organisation using the image, and the image must not be offered as a standalone downloadable file.

Yes, under a Print & Publishing or broader licence. Check the permitted print run, distribution, territory, publication type and whether the use is commercial or editorial.

Only when the licence expressly includes Products & Merchandise. Standard digital or print-publishing licences do not normally cover products offered for sale.

A Broadcast & Global Campaign licence or a negotiated Enterprise agreement is normally required. Contact Enterprise Sales for international media plans, long-term campaigns or complex rights.

Reasonable cropping, resizing, colour correction and layout adaptation are generally permitted when they do not distort the subject, create a misleading context or violate image-specific restrictions. Material alterations may require approval.

You may provide the file to a contractor working solely on the licensed project, provided the contractor does not retain, reuse, resell or redistribute it. The licence holder remains responsible for compliance.

No, unless the licence or Enterprise agreement expressly permits it. A separate legal entity normally requires its own licence, even if it belongs to the same corporate group.

Credit is required when stated on the image page, in the licence or by editorial convention. A typical credit is “© Sabino Parente / LetzPhotos”. Where credit is impractical, contact us before publication.

Yes, selected images may be available for category, sector, territory or time-limited exclusivity. Exclusivity is valid only when confirmed in a separate written agreement specifying the exact scope.

No, not under standard licences. AI training, machine-learning datasets, biometric analysis, facial-recognition training and synthetic-data generation require explicit written authorisation and a dedicated licence.

A model release is a permission signed by a recognisable person that may support certain commercial uses. The presence or absence of a release is shown where known, but you must still assess whether the intended context is lawful and appropriate.

A property release is permission associated with privately owned property, artwork or protected interiors. Some uses may require additional permission even when the photograph itself is licensed.

It means the image is restricted to editorial, documentary, educational or newsworthy use and cannot be used to advertise, endorse or promote a product, service, company or political campaign.

Sensitive uses include contexts involving health, crime, politics, religion, sexuality, financial difficulty or other subjects that could harm reputation or imply personal information. Additional review or consent may be required.

No. A licence does not create endorsement. You must not present a person, company, institution, building owner or public body as supporting a product, campaign or viewpoint without separate permission.

The customer is responsible for ensuring that the intended use, copy, placement, territory and context comply with the licence and applicable law. Contact us before publication when the use is sensitive or unusual.

Pricing depends on the licence type, price tier, scope of use and any additional rights. Images may be classified as Standard, Premium, Signature or Exclusive, with automatic price multipliers.

The checkout should display the applicable tax treatment based on the seller, customer type and billing location. Business customers must provide accurate company and VAT details before purchase.

Available payment methods are shown at checkout and depend on the configured payment provider. Enterprise clients may also be eligible for invoicing under agreed payment terms.

Yes. A billing document is normally generated from the information supplied at checkout or under the Enterprise agreement. Ensure that the company name, address and VAT number are correct before completing the order.

Because image licences are digital content, refunds may be limited once download or supply has started. Contact support promptly if you purchased the wrong licence, received a defective file or encountered a duplicate charge.

Usually yes. Contact support with the order number and intended new use. You may be asked to pay the difference between the original and upgraded licence.

After successful payment or Enterprise authorisation, open your account dashboard or order confirmation and select the available download. Download links may be protected, time-limited or usage-limited.

Re-downloads may be available from your account while the order and account remain active. Enterprise plans may apply specific limits or retention periods.

The standard delivery format is normally high-resolution JPEG. Other formats such as TIFF, PNG or specially prepared files may be available on request or for selected assets.

Licensed downloads are delivered without the visible preview watermark. Watermarked previews must not be used in final publications.

The image page should show pixel dimensions and other technical information. The delivered resolution depends on the source file and selected product, and is intended to support the licensed use.

Check your connection, browser and account status, then retry from the order or download history. If the problem continues, contact support with the order number and image ID.

Store files in a secure location accessible only to authorised project users. Keep the invoice, order record and licence evidence together with the image so future users understand the permitted scope.

An account may be required to manage orders, invoices, licences, favourites and re-downloads. Guest checkout availability depends on the final WooCommerce configuration.

Use the password-reset link on the login page. A secure reset message will be sent to the email associated with your account.

Enterprise plans may support multiple authorised users, teams, download limits and shared collections. Access levels are governed by the selected plan or agreement.

Favourites save individual images for later review. Collections group images for a project, campaign, destination or internal approval workflow.

Update available fields in your account before placing a new order. For an existing invoice or contract, contact support because legal or tax records may require a formal correction.

Contact support or use any available account-deletion function. Some order, licensing, tax, security and rights-management records may need to be retained after account closure.

Enterprise is designed for organisations with recurring image needs, multiple users, procurement requirements or complex rights. It can combine image packs, annual plans, centralised billing, reporting and dedicated support.

An image pack provides a defined number of downloads or credits. An annual plan usually adds a contract term, user access, reporting, service levels and broader workflow features.

Public institutions, municipalities and government-related organisations with frequent communication needs may benefit from a tailored plan. “Unlimited” remains subject to the agreed users, entities, permitted uses and fair-use conditions.

Yes. Territory, duration, users, entities, download volumes, exclusivity, service levels, invoicing and permitted media can be negotiated in an Enterprise Agreement.

The planned dashboard includes download history, limits, contract dates, invoices, favourites and shared collections. Availability depends on the modules enabled in the installed platform.

Yes. Contact Enterprise Sales to request commercial terms, rights schedules, data-processing information and other documentation needed for internal approval.

Yes. LetzPhotos can discuss commissioned photography for corporate, institutional, editorial, tourism, industrial and event requirements. The assignment scope is agreed separately from stock licensing.

Copyright normally remains with Sabino Parente or the identified rights holder. A stock licence grants defined usage rights but does not transfer ownership.

No. You may not resell, sublicense, distribute or provide the image as a standalone file, template, stock asset, wallpaper, download or competing library product.

Not under a standard licence. Trademark and logo use may require exclusivity, rights clearance and a separate written agreement.

Do not intentionally remove ownership, rights or credit information where it is required or embedded for rights-management purposes. Technical metadata may change during normal publishing workflows, but the licence obligations remain.

No. Images must not be used unlawfully, deceptively, discriminatorily, pornographically, fraudulently or in a way that unfairly damages a person’s or organisation’s reputation.

No, unless a dedicated written licence expressly permits it. Standard licences do not include NFTs, tokenisation or blockchain-based resale.